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Customer Service 9 AM - 6 PM (-8 Time), Mon - Fri
Free shipping on All Orders. No Minimum Purchase
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Free Shipping on All Orders
Local Dispatch, arrives in 3-7 Working Days
Shipping Time: Orders typically dispatched locally within 48 hours of placement
Delivery Time: Based on our experience, transit times normally range from 3-7 working days, although the exact timeframe depends on local delivery conditions
Tax-Free: Enjoy Hassle-Free Shopping with Our Standard Shipping! The price listed is the final price – no extra taxes or shipping fees. Shop with the assurance that what you see is what you pay, with no hidden costs
14-Day Hassle-Free Returns
You are welcome to return any new, unused items purchased from Halo Knight within the past 14 calendar days. To be eligible for a return, items must be in their original, new condition and include all original packaging. Please expect up to 1 month for the processing of your return upon its receipt
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Purchase Directly from Halo Knight's Official Website for Authentic Products, Lifelong Technical Service, and Official Warranty
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Brand: HALO KNIGHT
Name: Electric Scooter
Model: HALO KNIGHT T108
Color: Black
Material: Aluminum Alloy
Tire Size: 10Inch Inflatable Road Tires
Motor Power: 2 * 52V 1000W Motor (Peak Power)
Battery Capacity: 52V 28.8Ah Lithium Battery
Display: Panda Display
Recommended Speed: 25km/h
Top Speed: About 60-65km/h (The actual speed will vary due to rider weight and road conditions)
Max Range: About 25-58km (The actual mileage will vary due to rider weight, speed and road conditions, 58km is tested with single drive at 25km/h, the range of dual drive will be halved)
Charging Time: About 4-8 Hours
Light: Front and Rear Lights, Brake Lights, Rear Turn Signals
Brake System: Front and Rear Hydraulic Brakes & Electric Brake
Shock Absorber: Front and Rear Suspensions
Maximum Load: Approximately 150kg (about 330lbs)
Climbing Angle: Approximately 20°
Waterproof Rating: IPX4
HALO KNIGHT Advise Rider Height: 5.0~6.8 (ft) or 155-210 (cm)
Net Weight: About 34kg
Gross Weight: About 42kg
Product Unfold Size(L x W x H): 125 x 60 x 125-142cm
Product Folding Size(L x W x H): 128 x 22.6 x 65cm
Package Size(L x W x H): 134 x 27.5 x 59.5cm
Certification: CE RoHS FCC
Warranty: 6 Months
1 x Electric Scooter (No Seat)
2 x Charger
2 x Voltage Lock Keys
2 x 25km/h Speed Limit Remote Controls(gift)
1 x User Manual
1 x Toolkit
HALO KNIGHT is dedicated to delivering high-quality products and is committed to perfection. We continually refine our products and incorporate customer feedback to enhance the riding experience. As a result, the product you receive might differ slightly from the images or videos showcased, but these variations won't impact the primary functionality or power. Please be aware of this.
If you have any suggestions or feedback, feel free to reach out to our customer service at service@haloknights.com. We value customer input and strive to integrate it into our ongoing product optimizations.
For goods purchased from Halo Knight and delivered to a destination in the EU, the Value Added Tax (VAT) and any applicable duties are included in the selling prices. This means you won't have to pay additional tax on these items upon their arrival.
For more detailed information regarding these costs, it's advisable to contact the tax and customs authorities in your country. They can provide specific details and answer any queries related to the importation of goods, VAT, and duties.
Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Countries Covered: Only the United States.
Method: Express delivery.
Shipping Time: About 3-10 business days.
Countries Covered: Only United Kingdom.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Countries Covered: Only Canada.
Method: Express delivery.
Shipping Time: About 3-10 business days.
For: Ebikes or Escooters.
Shipping Origin: Directly from China.
Method: Shipping by sea.
Shipping Time: About 1-2 months.
Note: Contact our customer service for precise logistics information and order placement instructions.
Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.
Business Days: These exclude Saturdays, Sundays, and any public holidays.
Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.
Limitation of Liability: Halo Knight is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.
Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.
We offer several payment options, including credit card, PayPal, debit card, local wallets, and other local payment methods. Both PayPal and Klarna provide installment payment options.
The installment plans available through PayPal and Klarna vary based on the customer's region and personal credit. The eligibility for installment payments, the number of installments, and the maximum installment amount all depend on these factors.
If you encounter any payment issues, please feel free to reach out to us for assistance.
1. Electrical Components:
- The battery, motor, controller, and meter have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service will
be provided.
2. Basic Parts:
- The body/folding device/shock absorber has a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The brake/accelerator/speed limiter/charger has a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The headlight/taillight/RGB light strip has a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
1. Spare Parts Distribution and Costs:
- Within 7 days of receipt, for spare parts required due to quality issues for electric scooters, we will provide the parts free of charge and bear the freight costs.
- Between 7 days and 12 months from the date of receipt (for electric scooters, the battery, motor, controller,
meter, and lights have a warranty period of 6 months; for electric bikes, the basic parts have a warranty
period of 6 months), for spare parts required due to quality issues, we will provide the parts free of charge,
but the freight costs will be borne by the customer.
- After the 12-month warranty period, any costs for spare parts replacement, including the parts and freight,
will be the responsibility of the distributor for both products.
- Consumable parts (such as tire kits, brake kits) that wear out during normal use, rather than being damaged
upon receipt, must be purchased and replaced by the customer for both electric scooters and electric bikes.
2. Handling of Non-quality Issues:
- If the electric scooter malfunctions due to non-quality issues, even within the
warranty period, we will only provide after-sales service but will not bear any related costs.
- Non-quality issues include but are not limited to:
- Damage to the battery, controller, meter, or wiring caused by prolonged exposure to rain or immersion in
water.
- Normal wear and tear of parts (including but not limited to tires, inner tubes, brake pads, cables, screws, and the
scooter frame).
- Malfunctions caused by the user's unauthorized modification, addition, or alteration of the product's
appearance or functionality without our confirmation.
- Malfunctions caused by the user's failure to follow the usage, maintenance, and care instructions in the
user manual.
- Malfunctions caused by improper storage or use in an unsuitable environment.
- Inconsistencies or alterations in the invoice, model, or serial number.
- Situations that do not comply with the warranty terms required by local laws and regulations.
1. Spare parts purchased by the customer have no warranty:
- If the parts are damaged upon arrival for electric scooters, they can be returned and
replaced.
- However, if the parts are not damaged upon arrival, we will not bear any costs (for example, if the purchased
model is incorrect or unsuitable and the customer requests a return or replacement, all related costs will be
borne by the customer).
2. The final interpretation of these terms belongs to our HALO KNIGHT.
1. Confirmation of Receipt: Please confirm receipt in our store after you have received your e-scooter.
2. User Manual Review: Please carefully review the provided user manual(English version). For user manual in other languages, kindly contact our customer service to request user manual in your preferred language.
3. Installation Tutorial: Please attentively view our installation tutorial video: https://www.youtube.com/watch?v=8oRtMxvNPcs, and securely tighten all screws as instructed to guarantee riding safety.
4. Initial Charging: Please fully charge the e-scooter upon receipt for the initial charge. Avoid riding with low battery levels to prevent damage to the battery.
5. Safe Charging: Charge the e-scooter correctly. Turn off the e-scooter, plug the charger to the e-scooter first, and then to the power socket. Use only the original charger provided. Once charging is complete, disconnect the power socket first, and then disconnect the e-scooter. Avoid contact with metal at the charging ports to prevent short circuits (not covered under warranty).
6. Riding Preparation: Before riding, inspect and securely tighten all screws, ensuring the safety lock is engaged. Initially, use the low gear to acclimate to riding the e-scooter, and only shift to higher gears once you're familiar with all functions. Avoid high speeds when not accustomed to the scooter's functions to prevent loss of control and potential injury.
7. Controller Protection: Frequently utilize dual drive, particularly during uphill climbs or at high speeds, to safeguard the controllers. Prolonged use of the single drive may lead to overheating and potential burnout of the rear controller.
8. Maintain Meter P Value Unaltered: Avoid unauthorized modifications to the meter's P value, as it may result in speed discrepancies or malfunctions. Certain parameters, once altered, cannot be restored, and such situations are not covered by the warranty. We strongly advise against making arbitrary changes to ensure optimal performance and warranty coverage.
9. Battery Maintenance: To maintain your battery, make sure to charge it before it fully depletes to prevent damage from low-power riding. If the e-scooter is inactive for an extended period, charge it once every 1-2 months and store the battery within the 30%-80% charge range.
Enjoy Your Safe And Fun Ride!
Q: Is there any risk of paying customs to ship to European Union countries?
A: No, you don't need to pay extra fees for it, the price on the page is the final price.
Q: Where is the scooter shipped from? And how many days can I get the scooter after I place the order?
A: Our e-scooters are shipped from warehouses area you choosed and will be shipped out in 1-2 working days after you place the order. It usually takes around 3-7 working days for shipment.
Q: Does the T108 have a speed limit according to the EU's 25km/h regulation for scooters?
A: Yes, the T108 comes with a 25km/h speed limiter remote control as a gift for EU clients (not covered by warranty). Our Halo Knight scooters are designed for EU clients, and the 25km/h speed limiter remote control is included. The scooter arrives with full speed, and you can limit the speed to 25km/h at any gear using the remote control in daily use. Instructions for use: 1. Double-click the lightning button briefly to limit the speed. 2. Click the unlock, lock, or lightning button once to restore the speed. The speed limit will persist after the scooter is turned off. Only through the remote control or by disconnecting the small black box of the speed limiter in the battery compartment can the speed limit be removed.
Q: What is the material of the frame?
A: The frame material is aluminum alloy, very solid.
Q: Can this e-scooter be folded?
A: Yes, this e-scooter can be folded.
Q: What is the tire size for the e-scooter?
A: The tire is Tuovt 10x2.5 pneumatic road tire with inner tubes, solid and easy to replace.
Q: What is the maximum rider weight and height?
A: The recommended rider weight is around 150kg(about 330 lbs), and rider height is 5.0(ft)- 6.8(ft).
Q: What kind of assembly is required?
A: Your e-scooter will arrive partially assembled (about 95%) and packaged in a standard scooter box. The parts that need to be mounted include the handlebars, turn signals and some screws. You can check the manual or our video instructions on YouTube for a step-by-step guide: https://www.youtube.com/watch?v=8oRtMxvNPcs
Q: Is the battery removable?
A: Yes, it is removable. However,refrain from opening the battery compartment to reconnect or change cables, or disassemble the battery without permission. This may lead to circuit loosening, detachment, or even short circuits, and such issues are not covered by the warranty. Only remove the battery when replacement is necessary.
Q: What brands of lithium batteries are installed?
A: Batteries usually use Dongci, Bike, Lishen brand. Batteries may be different in each batch. Please contact customer service to inquire about the brand of batteries in this batch. No matter what brand batteries are used, our batteries are made in large factories, safe, reliable and durable, please rest assured to use.
Q: Can I purchase an extra battery?
A: Yes, you can buy an extra battery from our official website or contact customer support.
Q: How many chargers does the e-scooter T108 come with?
A: The e-scooter T108 comes with 2 pieces chargers.
Q: Does the scooter come with a seat?
A: No, the scooter is sold without a seat. You can buy an separate seat from our official website or contact customer support.
Q: Does the scooter come with a remote alarm?
A: No, the scooter does not include a remote alarm. Instead, it is equipped with a voltage key. The voltage key is recommended for its practicality and durability. It allows you to monitor the real condition of the battery.
Q: When should I charge the scooter?
A: Charge your scooter before the voltage(showed on volt meter) drop to 45V, avoid riding with low battery levels to prevent damage to the battery.
Q: What is the maximum charging current of the charger?
A: It is not recommended to exceed a total current of 6A. You can use two original 3A chargers simultaneously to expedite the charging process.
Q: How to charge with the correct charging method?
A: Turn off the e-scooter, plug the charger into charging ports(e-scooter) Firstly! Then Plug the charger into power socket Secondly! Once charging is complete, disconnect the power socket first, and then disconnect the e-scooter.
Q: How long should I charge the e-scooter?
A: The charging time is around 4-8 hours. The charger shows a red light during charging and switches to green when fully charged. Disconnect the charger once the green light is displayed on the charger.
Q:Do the batteries have overheating protection ?
A: Yes, the battery has overheating protection.
Q: Does this scooter come with a mobile phone app?
A: No, it doesn't come with phone app.
Q: What braking system does it use?
A: The e-scooter T108 is equipped XOD hydraulic brakes at front and rear.
Q: Can I ride this e-scooter on a rainy day?
A: Avoid riding in rainy conditions, as large off-road scooters are not fully waterproof. Electronic components and switches can easily be damaged if water enters. Water entering the battery compartment can harm the circuit, controller, and battery, potentially leading to a short circuit. Warranty is void in case of water ingress. Take proper care of your scooter and refrain from riding it in rainy or snowy weather.
Q: What if there are any quality issues with the e-scooter?
A: We have a professional after-sales service team and a technical support team to provide you with lifelong technical support. All accessories are available in our official website and there will be accessory replacement videos to teach you how to replace them.
Q: Where can I buy the spare parts for the Halo Knight scooters?
A: If you need spare parts, please feel free to contact our customer service or visit our official website. Most parts of our Halo Knight models are available.
2 pieces HM 52V 1000W motors
2 pieces 52V 28A controllers
Top speed is about 65km/h
Note: The maximum speed varies depending on factors such as battery power, rider weight, road conditions, and temperature. Typically, it falls between 60-65km/h, with 65km/h being achieved under ideal conditions during testing.
Great scooter with a good range, comfortable and easy to control! Putting it together after opening was easy, I followed the official Youtube video. Thank you!
great product arrived intact
great, thank you
The scooter was sent out in 1 hour after the order. It was all fully included as in the description. Best service with Halo Knight!
super scooter with many accessories
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