Returns Policy

RETURNS, REFUNDS AND CANCELLATION POLICY


Returns: 

If an item/order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email the order number, tracking number and serial number of your order, and send us the photos or videos of where the product was damaged. We will promptly verify your request and furnish you with both a return address and confirmation of acceptance for the return. We only provide returns for unused products purchased at the official store of www.haloknights.com, and all the labels and logos of the returned items show no signs of tampering or alteration. We do not accept returns for used products or orders purchased on other platforms or dealers. You bear return shipping costs and risk of return. All refunds under this returns policy will be paid within 30 days after we receive the returned goods and verify their condition.
Unauthorized return or cash on delivery without the seller’s consent will be rejected.
The return policy works only for purchases direct from the HALO KNIGHT Official website.


Cancellations: 

If you request order cancellation before the goods are shipped, and we confirm and successfully cancel the order, a refund will be issued within 1-2 working days.
Should you cancel the order or reject the goods post-shipping but prior to signing for them, you will be responsible for the round-trip shipping costs. After receiving the returned goods, we will deduct these costs from the payment you paid to provide a refund within 7 days.
Cancellation of product orders after receipt is not accepted.

Pre - Shipment Cancellations

Should you decide to cancel an order before it has been shipped, an 8% fee of the total order value will be subtracted from your refund. This 8% is made up of two components:
  • 6% Hard Costs: These are non - refundable charges that we are contractually required to pay to third - party payment gateways such as PayPal, Visa, Klarna, and other similar platforms, regardless of the order's status.
  • 2% Operational Costs: These cover the expenses associated with processing and handling your order. However, if you strongly request cancellation, we reserve the right, at our sole discretion, to only deduct the 6% hard costs.

Cancellations After Shipment but Before Delivery

If your order has already been shipped but has not yet reached its destination, you will be responsible for the return shipping costs. The estimated total shipping fee (including both delivery and return) is approximately €200. Please note that for some remote addresses, an additional remote - area surcharge will be applicable. During peak seasons, shipping carriers may apply an additional surcharge. For the exact amounts of these additional charges, please contact us at service@haloknights.com prior to initiating the return. In addition to the shipping costs, an 8% fee of the total order value will be levied, which includes:
  • 6% Hard Costs: Non - recoverable payments to third - party payment channels (PayPal, Visa, Klarna, etc.).
  • 2% Operational Costs: Fees related to the processing and handling of your order. If you insist on canceling, we may, at our discretion, only deduct the 6% hard costs.

Delivery Returns

If you have received the product and wish to return it for reasons not related to product quality, the item must be in its original, unused, undamaged, and unopened condition. You will be responsible for the return shipping costs. The estimated total shipping fee (including both delivery and return) is approximately €200. During peak seasons, shipping carriers may apply an additional surcharge. To obtain the exact cost details, please contact us at service@haloknights.com before returning the product. Along with the shipping costs, an 8% fee of the total order value will be charged, which consists of:
  • 6% Hard Costs: Non - recoverable fees paid to third - party payment channels (PayPal, Visa, Klarna, etc.).
  • 2% Operational Costs: Fees associated with processing and handling your order. If you insist on canceling, we may, at our discretion, only deduct the 6% hard costs.