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Ridstar Q20 48V 1000V 15Ah Electric Bike
- €935.00
€1,049.00- €935.00
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Specificaties & Features
xSpecification
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Brand: Ridstar
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Name: Electric Bike
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Model: Q20
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Color: Black
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Material: Aluminum Alloy
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Tire size: 20 x 4.0 Inflatable Tires
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Motor Power: 48V 1000W Brushless Motor (Peak Power)
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Battery Capacity: 48V 15Ah Removable Lithium Battery
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Display: LED Screen
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Recommended Speed: 25km/h
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Top Speed: About 40-45km/h (The actual speed will vary due to rider weight and road conditions)
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Max Range: About 35-70km (The actual mileage will vary due to rider weight, speed and road conditions)
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Charging Time: About 5-7 Hours
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Brake System: Front and Rear Mechanical Disc Brakes
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Transmission: Shimano 7 Speed
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Shock Absorption: Front and Rear Suspensions
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Lights: Front and Rear Lights
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Fenders: Front and Rear Fenders
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Climbing Ability: Approximately 40°
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Waterproof Rating: IP54
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Max Load: Approximately 150kg (about 330lbs)
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Halo Knight Advise Rider Height: 5.0~6.8 (ft) or 155-210 (cm)
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Net Weight: About 37kg
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Gross Weight: About 43kg
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Product Size(L x W x H): 171 x 66 x 108cm
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Package Size(L x W x H): 143 x 32 x 84cm
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Certificates: CE
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Warranty: 12 Months
Package Included:
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1 x Electric Bike
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1 x Charger
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1x User Manual
Continuous Improvement and Customer-Centric Product Optimization at Halo Knight：
Halo Knight is dedicated to delivering high-quality products and is committed to perfection. We continually refine our products and incorporate customer feedback to enhance the riding experience. As a result, the product you receive might differ slightly from the images or videos showcased, but these variations won't impact the primary functionality or power. Please be aware of this.
If you have any suggestions or feedback, feel free to reach out to our customer service at service@haloknights.com. We value customer input and strive to integrate it into our ongoing product optimizations.
Shipping & Payment
xVAT and Duties Included in Price
For goods purchased from Halo Knight and delivered to a destination in the EU, the Value Added Tax (VAT) and any applicable duties are included in the selling prices. This means you won't have to pay additional tax on these items upon their arrival.
For more detailed information regarding these costs, it's advisable to contact the tax and customs authorities in your country. They can provide specific details and answer any queries related to the importation of goods, VAT, and duties.
EU Warehouse Shipping
Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
US Warehouse Shipping
Countries Covered: Only the United States.
Method: Express delivery.
Shipping Time: About 3-10 business days.
UK Warehouse Shipping
Countries Covered: Only United Kingdom.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Canadian Warehouse Shipping
Countries Covered: Only Canada.
Method: Express delivery.
Shipping Time: About 3-10 business days.
Other Countries (Russia, South Korea, Japan, Australia, Thailand, Philippines, Saudi Arabia, Mongolia, Kazakhstan)
For: Ebikes or Escooters.
Shipping Origin: Directly from China.
Method: Shipping by sea.
Shipping Time: About 1-2 months.
Note: Contact our customer service for precise logistics information and order placement instructions.
Some Important Notes Regarding The Shipping Times And Policies For Halo Knight
Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.
Business Days: These exclude Saturdays, Sundays, and any public holidays.
Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.
Limitation of Liability: Halo Knight is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.
Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.
Payment Methods
We offer several payment options, including credit card, PayPal, debit card, local wallets, and other local payment methods. Both PayPal and Klarna provide installment payment options.
The installment plans available through PayPal and Klarna vary based on the customer's region and personal credit. The eligibility for installment payments, the number of installments, and the maximum installment amount all depend on these factors.
If you encounter any payment issues, please feel free to reach out to us for assistance.
Warranty
xHalo Knight Warranty Terms
All Electric Bikes sold by Halo Knight, are covered with a limited warranty against manufacturing defects for a period of 12 months, starting the day the order is made by the customer.
The limited warranty is only applicable to specific components which includes the following:
12 Months: Lithium battery Motors Controllers
6 Months: LCD display Throttle Brakes Chargers Switches Front Fork Shock Absorber Crankset Gearset Freewheel Chain Derailleur Shifter Pedal Assist Sensor Pedals Grips
1 Month: Tires Lights Brake Pads Plastics Consumables
If ebikes are damaged during transportation or have a problem once arrive, free accessories will be sent from China and the freight will be in seller’s side. Please check whether the ebike is in good condition within 1 week after receiving the goods. After receiving the goods for more than 1 week, it is assumed that the goods are in good condition when received. If the spare parts broken within warranty times, free accessories will be sent from China and the freight will be in customers’ side. Every accessory has only one after-sales service, if it is broken second time, needs to be purchased and replaced by customers themselves, and lifetime technical service is available. There will be strict quality inspections to make sure every ebike are perfect before sending out.
Customers are required to return any parts covered under warranty to our maintenance center in Europe if requested. Additionally, if necessary, customers will be responsible for covering the shipping costs. After we receive and confirm the parts , will send out new parts. Customers who refuse to send back original parts are void of warranty.
To report any defects, please include an image or video along with the serial number to validate the issue. Kindly submit a 'Product Issue Request' by reaching out to our support team through Live Chat or email at (service@haloknights.com) .Our engineering team will review the request and attempt to get back to you within two business days.
The Limited Warranty Does Not Include Coverage For The Following
Normal wear and tear on parts. (including but not limited to tires, inner tubes, brake pads, cables and scooter frame).
Rusty screws, screws falling off and lost and screws slipping due to over forcing.
Any unauthorized servicing or use of unauthorized parts.
Modifications from the original condition of the electric bike.
Use of the electric bike for abnormal, competition, and/or commercial activities, or for purposes other than those for which the electric bike was designed.
Damage caused by failing to follow the user manual.
Damage caused by force majeure factors such as traffic accidents, natural disasters, and wars.
Paint finish and decal damage resulting from participating in competitions, jumping, downhill riding, and/or training for such activities or events, or as a result of exposing the electric bike to, or riding the ebike in, severe conditions or climates.
Batteries are not covered under warranty for damage caused by electrical surges, use of an incorrect charger, improper maintenance, misuse, normal wear and tear, or water ingress damage.
Costs incurred due to repairs, like alternative transportation costs, loss of time, or damage to personal property.
Labour charges for part replacement or changeover.
To apply for after-sales service within the warranty period, please cooperate by providing the necessary information. Failure to do so will result in the warranty not being granted. The steps include:
Order and Ebike Verification: Provide the order number, order tracking number, a picture of the frame serial number (to confirm the production batch and record matching with the after-sales order), and a picture of the ebike (to check for any self-modifications by the customer).
Problem Documentation: Send us clear pictures or videos illustrating the problem for our verification, and descrip your problem clearly.
Troubleshooting Guidance: After our review, we will guide you through troubleshooting the issue via video, pictures, or text.
Accessory Reissue: Post-troubleshooting, we will reissue accessories as per our after-sales standards. Note that we are only responsible for sending the accessories. If customers are unsure about replacing them, they should inquire first. Any further damage caused by incorrect replacement or operating errors is the customer's responsibility.
Local Repair Verification: If the problem cannot be resolved online, the customer should get a local maintenance cost estimate and inform us. After mutually agreeing on the cost, the customer can proceed with local repairs. The customer must bear the freight and related costs. They must provide a video of the detected problem, the maintenance invoice, and the payment transfer record. We will cover the maintenance cost if all documentation is satisfactory. Absence of these documents will result in no compensation, and repairs done without our permission will not be guaranteed.
Sending to Our Repair Center: If the problem cannot be resolved online and there is no local repair option, the ebike can be sent to our after-sales center in EU. If the issue falls within the warranty scope after our inspection, we will cover the maintenance cost, but the customer will bear the freight. If the ebike has been modified, has reconnected internal wires, re-welded controller interiors, or shows signs of flooding, the customer will bear both the maintenance cost and freight. If the customer chooses not to proceed with repairs at our center, they must pay the freight for the return of the ebike.
FAQ
xQuick Tips for Your New Bike
1. Confirmation of Receipt: Please confirm receipt in our store after you have received your e-bike.
2. User Manual Review: Please carefully review the provided user manual(English version). For user manual in other languages, kindly contact our customer service to request user manual in your preferred language.
3. Installation Tutorial: Please attentively view our installation tutorial guide or video, and securely tighten all screws as instructed to guarantee riding safety.
4. Initial Charging: Please fully charge the e-bike upon receipt for the initial charge. Avoid riding with low battery levels to prevent damage to the battery.
5. Safe Charging: Charge the e-bike correctly. Turn off the e-bike, plug the charger to the e-bike first, and then to the power socket. Use only the original charger provided. Once charging is complete, disconnect the power socket first, and then disconnect the e-bike. Avoid contact with metal at the charging ports to prevent short circuits (not covered under warranty).
6. Riding Preparation: Before riding, inspect and securely tighten all screws, ensuring the safety lock is engaged. Initially, use the low gear to acclimate to riding the e-bike, and only shift to higher gears once you're familiar with all functions. Avoid high speeds when not accustomed to the bike's functions to prevent loss of control and potential injury.
7. Controller Protection: Frequently utilize dual drive, particularly during uphill climbs or at high speeds, to safeguard the controllers. Prolonged use of the single drive may lead to overheating and potential burnout of the rear controller.
8. Maintain Meter P Value Unaltered: Avoid unauthorized modifications to the meter's P value, as it may result in speed discrepancies or malfunctions. Certain parameters, once altered, cannot be restored, and such situations are not covered by the warranty. We strongly advise against making arbitrary changes to ensure optimal performance and warranty coverage.
9. Battery Maintenance: To maintain your battery, make sure to charge it before it fully depletes to prevent damage from low-power riding. If the e-bike is inactive for an extended period, charge it once every 1-2 months and store the battery within the 30%-80% charge range.
Enjoy Your Safe And Fun Ride!
Questions & Answers
Q: Is there any risk of paying customs to ship to European Union countries?
A: No, you don't need to pay extra fees for it, the price on the page is the final price.
Q: Where is the ebike shipped from? And how many days can I get the ebike after I place the order?
A: Our e-bikes are shipped from warehouses area you choosed and will be shipped out in 1-2 working days after you place the order. It usually takes around 3-7 working days for shipment.
Q: What is the material of the frame?
A: The frame material is aluminum alloy, very solid.
Q: What kind of assembly is required?
A: Your e-bike will arrive partially assembled (about 95%) and packaged in a standard bike box.
Q: Is the battery removable?
A: Yes, it is removable.
Q: Can I purchase an extra battery?
A: Yes, you can buy an extra battery from our website or contact customer support.
Q: How to charge with the correct charging method?
A: Turn off the e-bike, plug the charger into charging ports(e-bike) Firstly! Then Plug the charger into power socket Secondly! Once charging is complete, disconnect the power socket first, and then disconnect the e-bike.
Q: Do the batteries have overheating protection ?
A: Yes, the battery has overheating protection.
Q: Can I ride this e-bike on a rainy day?
A: Avoid riding in heavy rainy conditions, as most ebikes are not fully waterproof. Electronic components and switches can easily be damaged if water enters. Water entering the battery compartment can harm the circuit, controller, and battery, potentially leading to a short circuit. Warranty is void in case of water ingress. Take proper care of your ebike and refrain from riding it in heavy rainy or snowy weather.
Q: What if there are any quality issues with the e-bike?
A: We have a professional after-sales service team and a technical support team to provide you with lifelong technical support. All accessories are available in our official website and there will be accessory replacement videos to teach you how to replace them.
Q: Where can I buy the spare parts for the ebikes?
A: If you need spare parts, please feel free to contact our customer service or visit our website. Most parts of the ebikes are available.
Grow and share with Halo Knight
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