Welcome to Halo Knight! Find Your Escooter and Ebike here!
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Customer Service 9 AM - 6 PM (-8 Time), Mon - Fri
Free shipping on All Orders. No Minimum Purchase
Free Shipping on All Orders – No Minimum Required
Shipping Time: Orders are usually shipped within one week of placement
Delivery Time: Transit times range from 8-20 days, depending on the specific product.
Tax-Free: Enjoy Hassle-Free Shopping with Our Standard Shipping! The price listed is the final price – no extra taxes or shipping fees. Shop with the assurance that what you see is what you pay, with no hidden costs
We welcome you to return any new, unused items purchased from Halo Knight within 14 calendar days of purchase. To qualify for a return, the items must be in their original, unused condition, including all original packaging. Please allow up to one month for the processing of your return upon its receipt.
Please note that return shipping costs are the responsibility of the customer. If the returned product is received in a used or damaged condition, the customer will be responsible for any additional depreciation or repair costs incurred.
Please note that accessories sold here are exclusively for specific Halo Knight models and may not be compatible with other models or brands
To ensure compatibility with your product, we highly recommend contacting our customer service for confirmation before placing your order
Any incompatibility issues with products not confirmed by us will be the customer's responsibility, and such purchases will not be eligible for return or exchange
1 Controller Board (Optional)
Compatible only with Halo Knight T108Pro/ T107Pro
Before making a purchase, we kindly request you to reach out to our customer service team service@haloknights.com and provide a photo of your scooter, the serial number near the charging ports and the original controller board in your scooter (if possible) for confirmation of compatibility.
Our accessories are specifically designed for certain Halo Knight models. Before purchasing, please verify compatibility with your vehicle by contacting our customer service. If the received accessories are not compatible with your car model, the customer assumes this risk. We do not offer returns or exchanges for compatibility issues. Ensure to check compatibility prior to purchase.
The displayed final price includes all shipping costs. Customers will not be required to pay any additional shipping fees.
While most of our chosen delivery channels typically do not incur tariffs, there is a small chance that tariffs may apply. In the event that tariffs are levied, customers are responsible for paying any applicable taxes and handling customs clearance.
All accessories are dispatched from China.
Orders are generally processed and shipped within 1-7 business days, depending on the specific accessories purchased.
For items weighing less than 2kg, delivery typically takes about 8-15 business days.
For items over 2kg, the estimated delivery time is approximately 15-30 business days.
Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.
Business Days: These exclude Saturdays, Sundays, and any public holidays.
Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.
Limitation of Liability: Halo Knight is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.
Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.
We primarily accept payments via PayPal and credit cards. Should you encounter any issues with your payment, please don't hesitate to get in touch with us.
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