¡Bienvenidos a Halo Knight! ¡Encuentra tu Escooter y Ebike aquí!
Oferta de Black Friday: ¡hasta $500 de descuento!
Servicio al cliente de 9 a. m. a 6 p. m. (horario -8), de lunes a viernes
Envio gratis en todas las ordenes. Sin compra mínima
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Free Shipping on All Orders
Local Dispatch, arrives in 3-7 Working Days
Shipping Time: Orders typically dispatched locally within 48 hours of placement
Delivery Time: Based on our experience, transit times normally range from 3-7 working days, although the exact timeframe depends on local delivery conditions
Tax-Free: Enjoy Hassle-Free Shopping with Our Standard Shipping! The price listed is the final price – no extra taxes or shipping fees. Shop with the assurance that what you see is what you pay, with no hidden costs
14-Day Hassle-Free Returns
You are welcome to return any new, unused items purchased from HALO KNIGHT within the past 14 calendar days. To be eligible for a return, items must be in their original, new condition and include all original packaging. Please expect up to 1 month for the processing of your return upon its receipt
Shop Authentic: Exclusive Benefits at Halo Knight Official
Purchase Directly from HALO KNIGHT's Official Website for Authentic Products, Lifelong Technical Service, and Official Warranty
Beware of counterfeits and scams on other platforms – choose us for guaranteed quality and reliability
For goods purchased from HALO KNIGHT and delivered to a destination in the EU, the Value Added Tax (VAT) and any applicable duties are included in the selling prices. This means you won't have to pay additional tax on these items upon their arrival.
For more detailed information regarding these costs, it's advisable to contact the tax and customs authorities in your country. They can provide specific details and answer any queries related to the importation of goods, VAT, and duties.
Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Countries Covered: Only the United States.
Method: Express delivery.
Shipping Time: About 3-10 business days.
Countries Covered: Only United Kingdom.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Countries Covered: Only Canada.
Method: Express delivery.
Shipping Time: About 3-10 business days.
For: Ebikes or Escooters.
Shipping Origin: Directly from China.
Method: Shipping by sea.
Shipping Time: About 1-2 months.
Note: Contact our customer service for precise logistics information and order placement instructions.
Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.
Business Days: These exclude Saturdays, Sundays, and any public holidays.
Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.
Limitation of Liability: HALO KNIGHT is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.
Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.
We offer several payment options, including credit card, PayPal, debit card, local wallets, and other local payment methods. Both PayPal and Klarna provide installment payment options.
The installment plans available through PayPal and Klarna vary based on the customer's region and personal credit. The eligibility for installment payments, the number of installments, and the maximum installment amount all depend on these factors.
If you encounter any payment issues, please feel free to reach out to us for assistance.
1. Electrical Components:
- The battery, motor, controller, and meter have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service will
be provided.
2. Basic Parts:
- The body/folding device/shock absorber has a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The brake/accelerator/speed limiter/charger has a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The headlight/taillight/RGB light strip has a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
1. Spare Parts Distribution and Costs:
- Within 7 days of receipt, for spare parts required due to quality issues for electric scooters, we will provide the parts free of charge and bear the freight costs.
- Between 7 days and 12 months from the date of receipt (for electric scooters, the battery, motor, controller,
meter, and lights have a warranty period of 6 months; for electric bikes, the basic parts have a warranty
period of 6 months), for spare parts required due to quality issues, we will provide the parts free of charge,
but the freight costs will be borne by the customer.
- After the 12-month warranty period, any costs for spare parts replacement, including the parts and freight,
will be the responsibility of the distributor for both products.
- Consumable parts (such as tire kits, brake kits) that wear out during normal use, rather than being damaged
upon receipt, must be purchased and replaced by the customer for both electric scooters and electric bikes.
2. Handling of Non-quality Issues:
- If the electric scooter malfunctions due to non-quality issues, even within the
warranty period, we will only provide after-sales service but will not bear any related costs.
- Non-quality issues include but are not limited to:
- Damage to the battery, controller, meter, or wiring caused by prolonged exposure to rain or immersion in
water.
- Normal wear and tear of parts (including but not limited to tires, inner tubes, brake pads, cables, screws, and the
scooter frame).
- Malfunctions caused by the user's unauthorized modification, addition, or alteration of the product's
appearance or functionality without our confirmation.
- Malfunctions caused by the user's failure to follow the usage, maintenance, and care instructions in the
user manual.
- Malfunctions caused by improper storage or use in an unsuitable environment.
- Inconsistencies or alterations in the invoice, model, or serial number.
- Situations that do not comply with the warranty terms required by local laws and regulations.
1. Spare parts purchased by the customer have no warranty:
- If the parts are damaged upon arrival for electric scooters, they can be returned and
replaced.
- However, if the parts are not damaged upon arrival, we will not bear any costs (for example, if the purchased
model is incorrect or unsuitable and the customer requests a return or replacement, all related costs will be
borne by the customer).
2. The final interpretation of these terms belongs to our HALO KNIGHT.
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